Tag Archives: offshore call center

Talent and Success

The Right Human Talent is Key for Our Success

Talent and Success

To handle a successful betting company is no easy task, but when you count with the right human talent, it is certain that things should always go the right way, and that is the case with Book per Head, a company that strives to offer bookies the best possible service at any time thanks to the efforts of professionals whom have been carefully chosen in order to be part of our organization.

We at Book per Head feel proud of every single individual that is working for us as we know that every one of them has committed to be the best in what they do, which certainly pays up in the form of positive word of mouth for the company, allowing us to enjoy of a continuous growth that establishes us as one of the most trustful names in the industry.

While others really don’t care who they hire as long as they speak some English, we always make sure that we are only hiring the ones that has proven to speak at a native level, which makes of each phone call a more pleasant and satisfactory experience for every single one of the clients whom are dialing for our offshore call center.

Bookies are looking to work with a company that can offer them what they want and nothing more, in order words, they prefer the to-the-point approach, and we at Book per Head are certainly aware of this, which is why we train our clerks to be as fast and professional as possible in order to help the clients of the bookie to get their action in without making the conversation longer than it is necessary.

Since we also train our clerks to be as accurate as possible, chances are that you won’t be having any disputes concerning wagers placed, though if there is somebody that is claiming that a bet was placed wrong by someone at the company, we have a modern call-tracking system which allows us to go over every single call and check what was said. This means that even though our clerk made a good job, we still have the records to prove it in order to clean our image and to also protect your interests.

If you are a bookmaker that is in need of truly effective and affordable pay per head services backed by a team of skilled and pro individuals, do not hesitate and give us a call at 1-877-774-0999 and let us take of the rest.

what you and yours get

PPH Services: What you and your Clients get

what you and yours get

When you acquire a phone service pack from a leading provider such as Book per Head, you will receive much more than just access to an offshore call center, as you will also be granted the necessary tools to turn your small wagering business into a competitive sports betting operation.

What you, as the client gets:

Once you have decided to sign up for an account with Book Per Head and have opted for a phone service pack, you will be granted your personal 800 number, which can only be utilized by your clients, making it a more personalized service.

We also record every single call as a form of ensure against any possible wagering disputes, allowing us to offer a phone service that is grounded on reliability.

Moving Lines:

Although the bookie will always have the option of adjusting any particular wagering line at will, he won’t have to handle general line moving tasks as part of his routine as our company counts with experienced line movers whom will assume this responsibility for him.

Our lines staff will always make sure that your clients will be presented with attractive wagering options which have been carefully studied to make them fair for them for also for the agent. We utilize different line feeds.

What the bookie’s customers obtains:

When you handle your business yourself, you will most likely get bombarded by many calls at the same during peak hours and will find it difficult to satisfy the demands of clients whom are looking to place their on time. This is not a problem when you handle us your wagering operation as we count with two floors packed with skilled client attention staff working on a 24-7 schedule, which guarantees that we are able to handle large traffic of calls at any given moment.

It is also certain that bookie’s clients will never experience a busy signal when trying to reach our offshore call center. We also deliver a prompt service in order to ensure that all calls are answered immediately, allowing for a more versatile performance.

Andrew Thomas is a sports and gambling writer with years of experience in both fields. Andrew writes articles which are focused on the betting industry, hoping that they will be of help for those whom are looking to make a living out of the price per head industry.

Let’s Make a Deal!, Join the Best Price Per Head Service Today.

The Old School Way

Book Per Head And Saying Bye to The Old School Way

The Old School Way

When it comes to handling an sports betting business, those bookies whom are still doing everything the school way are the ones that are sure to see negative results because bettors from nowadays are more demanding and wish for a prompt and reliable service, and this is impossible for agents whom are still relying on old manual methods such as hand written tickets as this slows the whole process and makes it boring for the client of the bookmaker.

Instead, those bookies whom have trusted their businesses to a superior pph services provider such as Book per Head, are the ones that have the edge because they are backed by an offshore call center and are also able to provide internet wagering to their customers.

Book per Head has hired the best clerks available and have also bring in to the team a group of experts with vast experience in the areas of gambling, customer service and software engineering, as it is the core mission of the company to always excel expectations, therefore, when a bookmaker signs up for an account, he will have a full team working for him for a fraction of what it would have cost him to come up with such a team by himself.

When it comes to monitoring activity, we offer our very own custom bookie software, which was designed to allow an agent to always keep an eye on every single action from his clients at any time without having to process all such information himself; although the application is also designed to allow the bookmaker to make any changes as he considers necessary, such as opening or closing an account, changing specific betting lines, raising or lowering limits and much more.

The sports betting industry is quite large, and bookies are not just competing against themselves but also against the large online sportsbooks, which is why it is necessary for them to count with the necessary tools to be able of competing against them but without expending a lot of cash in overhead costs since their clear aim is to make as much cash as possible, and when there are considerable expenditures in their way, it would be difficult for them to reach their desired goals, though with the help of a top pph shop, they can offer a service that will be envied by competitors and praised by their clients.

Andrew Thomas is a sports and gambling writer with years of experience in both fields. Andrew writes articles which are focused on the betting industry, hoping that they will be of help for those whom are looking to make a living out of the price per head industry.

Let’s Make a Deal!, Join the Best Price Per Head Service Today.